"Terrible "

I have been visiting this drs for 20 + years and am now currently looking to switch to another surgery. I suffer with depression and am struggling on the medication I have been provided with, therefore looking to change anti depressant. Over the past month or so I have been calling to speak to one specific dr who I feel comfortable talking with and who knows my background as I need to change to a different anti depressant. Each time I called the surgery I was told to call on a specific day the following week as the dr I wanted to speak with wasn’t working. So I would. This happened 4 times!!! All the while i am slowly running out of my current meds. I even asked if I could be contacted when she’s next in and that wasn’t an option. Not once was I told that it wasn’t definite that the dr would be in work on those occasions. So each time I called I would mention that I was told to call on this specific day and I would just get told by the receptionists “well she’s not in”. If I had been told at the start that drs are not guaranteed to be in work on the days specified then I would of course had to speak with a different dr! I have now had to go back onto sertraline just to keep the anti depressant in my system. I ran out of the drug for a week and suffered horrific side effects - no thanks to TMC! The surgery may be working on a rota but any decent surgery would let their patients know that there is a possibility drs won’t be in on the days they specify! They have zero care for people’s well-being and have not bothered responding to the email I sent to them over a week ago. I don’t think they realise they have a duty of care! I am now in the process of switching doctors and would not recommend this surgery at all. If I could give it no stars I would. I understand we are at the tail end of a pandemic but that does not mean they can fob their patients off and show no duty of care. So thank you TMC for your incompetence and negligence, I’ll be sure to inform anybody that is thinking of joining you NOT TO!