"Absolutely appauling!"

About: Whipps Cross University Hospital

So i woke up after doing a long run the night before and was not able to walk on my foot, i was sure i had another stress fracture like i did in 2015 as it was the same foot in the same place. I called my GP who told me i needed to go to A&E urgently as there was nothing he could do and i would need an x-ray. I attended A&E and spoke to the admin person who books you in. He told me that it wasnt an emergency and that A&E wouldnt accept me! How can a hospital tell somebody who cannot walk on their foot to go home as they wont be accepted, absolutely ridiculous. I have now had to get a GP x-ray form from my Doctor to have an x-ray to wait a week for results when i still cannot walk on my foot and so i am possibly walking on a broken bone, in the future making it 10 times worse. I work for the NHS and have honestly never been so embarrassed by treatment given to me as a patient! avoid this hospital at all costs as rather than helping you they send you away making the problem you have 10 times worse! I still have no diagnosis cannot work or walk and i am still waiting for my x-ray results from my GP..Appauling! And do not give me a reply saying please contact our PALS team as i have done this numerous times they either dont answer or you leave a message and they dont get back to you!

Story from nhs.uk


Response from Whipps Cross University Hospital 3 weeks ago
Whipps Cross University Hospital
Submitted on 22/06/2020 at 06:31
Published on nhs.uk at 15:57

Dear Sheena

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our site governance  team with your details: wxhgovernance.bartshealth@nhs.net

Thank you

Kind regards

Central Complaints

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