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"Emergency epilepsy care for disabled daughter"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Cardiology Scottish Ambulance Service / Emergency Ambulance

(as a relative),

From making the 999 call at 2.30am, the gentleman made me feel at ease and reassured that help was on the way for my daughter who was in her 2nd gran mal seizure.

The ambulance crew arrived Craig and Peter, again very calm and professional. Got my daughter very quickly transferred to DGRI. We where met at the doors when the ambulance crew arrived, i must admit i was very nervous being there due to covid 19.

All the nurses in A&E were very efficient, professional, caring and nothing was too much trouble to explain. Transferred about 6am to the medical assessment ward, were my daughter was cared for by Luke and Dr Tristan. Again the care and compassion they showed not only to me but my daughter who was clearly unwell.

We got transferred again to CCU and the manner in which the doctors spoke and how lovely the nurses were, whilst still doing a very important job. Especially Dr Dave and both Karens and many other names i forget due to lack of sleep.

We got transferred after several days to B2 and again the staff i could not fault.

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Response from Kenny McFadzean, Head of Service, Dumfries & Galloway, Scottish Ambulance Service about a year and a half ago
Kenny McFadzean
Head of Service, Dumfries & Galloway,
Scottish Ambulance Service
Submitted on 22/06/2020 at 09:18
Published on Care Opinion at 10:58

picture of Kenny McFadzean

Dear Vass,

thank you very much for your kind comments with regards to both the Ambulance Control Room call taker and the Ambulance crew ( Craig & Peter) that attended, treated and transported your Daughter to Dumfries Royal Infirmary. It is satisfying to received positive feedback from patients and relatives with regards to the professionalism and calm reassuring manner displayed by our crews whilst attending to patients and also supporting their relatives.

I hope that your Daughter has full and speedy recovery from this episode of Seizures and I will ensure that my staff receive a copy of your positive comments.

Once again, many thanks for providing feedback in regarding our Service delivery.

Kindest Regards

Kenny McFadzean

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Response from Alexis Brain, Patient Experience and Safety Manager, Acute and Diagnostic Services, NHS Dumfries and Galloway about a year and a half ago
Alexis Brain
Patient Experience and Safety Manager, Acute and Diagnostic Services,
NHS Dumfries and Galloway
Submitted on 22/06/2020 at 13:06
Published on Care Opinion at 13:06

Dear Vass

Thank you so much for your kind words following your recent experience with your daughter at Dumfries & Galloway Royal Infirmary. It is so encouraging to hear that your daughter had such excellent care and treatment throughout her stay in hospital. The teams involved will be delighted to know that you had such a positive experience as they work extremely hard on a daily basis to give the bet possible care to all of their patients.

I will ensure that all teams involved are made aware of your lovely comments and I know that it will lift their spirits to hear about your appreciation for the care that they gave to both your daughter and yourself during what must have been a very stressful and worrying time.

I hope that your daughter is well on her way to recovery from this episode and wish you both well for the future.

Thank you for taking the time to share your kind words, your feedback will be so very much appreciated by the teams in the Emergency Department, CAU, CCU and Ward B2

Kind regards



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