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Very bad service from the doctors

Story from nhs.uk

"Very bad service from the doctors "

About: Greenwich Peninsula

It is extremely difficult to get an appointment even pre-COVID and the doctors don’t even spend more that 5 minutes on the call. Very poor service from the doctors I have spoken to so far. They are not even prepared to listen and always try and finish the call by saying call us back if you still have the same problem. I can never manage to speak to the same doctor again.

The doctors don’t explain what could be causing the symptoms or what steps need to be taken clearly. The consultation with the doctor has always ended with no diagnosis or solution.

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Responses

Response from Greenwich Peninsula 3 years ago
Greenwich Peninsula

Submitted on 19/03/2021 at 16:17
Published on nhs.uk at 18:29

Hello

Thank you for taking the time to leave a comment and please accept my sincere apologies for the delay in responding to you.

I am sorry to hear of the difficulties you have raised in relation getting an appointment and feeling that you have got poor service from the doctors.

I will be discussing the issues you have raised with our team so we can reflect and look at ways of improving the service we provide to our patients.

Kind regards,

Paula Thompson

Practice Manager

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