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Care Opinion

Eye Department Visit

Posted By Musky

"Eye Department Visit"

About: St Mary's Hospital (Newport)

(as the patient),

I visited the Eye Department for my regular Eye Injection today 15th June 2020 I was 15 minutes early for my appointment, I was still out in 30 minutes. Fantastic.

This was at the new clinic by the Mottistone Suite.

I have been coming for 17 years now for various injections in my eye, Always good and friendly at St Marys, Isle of Wight.

I have been to a few eye departments and have friends that go to eye departments on the mainland. The Isle of Wight is to my opinion the best one going.

Keep up the good work.

Just one observation. The signage at the new suit is very misleading, and there was no one on reception at the new unit.

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Responses

Response from Vanessa Flower, Head of Patient Experience, Isle of Wight NHS Trust 3 years ago
Vanessa Flower
Head of Patient Experience,
Isle of Wight NHS Trust

Submitted on 24/06/2020 at 22:28
Published on Care Opinion at 22:28

picture of Vanessa Flower

Dear Musky

Thank you so much for taking the time to post this valuable feedback.

I am pleased to hear that your appointment went well and that you were treated promptly.

Also thank you for pointing out where we can make improvements. I have ensured your feedback is shared with the team, so that they can look at improving the signage and cover at reception.

Wishing you all the best

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