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A&E eye care

Posted By BMJpatient

"A&E eye care"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Ophthalmology

(as the patient),

I attended the emergency department on the night of the 12th June 2020 after having something in my eye for a while and my GP told me to go. I'm super anxious, especially with doctors, and this was my first time as a hospital patient.

I'd like a message passed on because the reception staff, the junior doctor and the senior doctor who saw me in the eye room, as well as the nurse at triage were amazing. So kind, friendly and professional. I felt completely at ease, even with someone poking in my eye! I don't know their names but I hope this reaches them. They're doing an amazing job in such stressful circumstances. I can't thank them enough. 

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 3 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 16/06/2020 at 16:59
Published on Care Opinion at 16:59

Dear BMJpatient

Thank you for taking the time to post your feedback on your recent experience at /Dumfries & Galloway Royal infirmary.I am absolutely delighted to hear that you had such a positive experience particularly as this was your first time as a hospital patient. The department will be thrilled to know that they made such a positive impact, particularly when they work so hard to ensure that every patient receives the highest quality care.

I will ensure that the department know about your lovely comments, which will provide a welcome boost during such a worrying time. I hope that you are now recovering and that your eye is on the mend.#

Thank you again for taking time to share your experience

Alexis

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