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Worst experience

Story from nhs.uk

"Worst experience"

About: Whipps Cross University Hospital

Unfortunately I had to attend at the hospital this night, because I'm having diarrhoea for 7 days (now will be 8). not only did the doctor disregard me, but he was rude with me more than once. I felt extremely disrespected. he said he couldn't do anything for me, that I should look for a private clinic. I already took all the over the counter remedies I could, I already did all possible diets and the diarrhea only gets worse. I'm not able to work because of that, and I can't find a doctor who will assist me and is really interested in helping me.

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Responses

Response from Whipps Cross University Hospital 3 years ago
Whipps Cross University Hospital

Submitted on 12/06/2020 at 14:04
Published on nhs.uk on 16/06/2020 at 08:43

Dear Filipe Viscardi Maziero,

Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you. We would therefore like to request that you contact our PALs team on site with your details – wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci, Central Complaints Officer

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