"Unhelpful "

My husband was advised by 111 to visit the primary care unit at Kidderminster hospital due to a blocked ear, inner ear pain, vertigo and feeling very unwell. Upon arriving we were met at the reception by a nurse and a medical receptionist and after explaining the situation and that he had been advised to visit by 111 the nurses response was “well there’s nothing we can do about it here” to which I chipped in and said that he had been advised to have it checked Incase it’s damaged to which she said reluctantly “right okay” and told us to book in. So we moved along the counter to book in with the receptionist, my husband gave his name and date of birth and she was unable to find him on the system, she asked our address and found him under his previous name which has been changed by deed pole, she then proceeded to explain in a rather irritated and passive aggressive manner that you can’t just change your name with the doctors and that you have to let the hospital know separately which neither of us were aware of, I had assumed it was just one system. None of this is anything major but I feel like it’s unnecessary to visit a centre to receive care and leave feeling annoyed by people’s lack of interpersonal communication skills. I feel that it’s important to address these issues so that something can hopefully be done to train people in positions of care to treat patients with a little more kindness.