This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Rude telephone assessment

Story from nhs.uk

"Rude telephone assessment"

I couldn't get through the assessment, the call operator was curt, asked me personal questions in an abrupt manner, then told me I sounded irritated when I hadn't even said anything. She then told me I couldn't have two treatments at the same time when I said I was having therapy from Supporting Minds. I wouldn't recommend this service in any way.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ann Munro, Patient Experience Lead, Patient Experience, Lincolnshire Partnership NHS Foundation Trust 3 years ago
Ann Munro
Patient Experience Lead, Patient Experience,
Lincolnshire Partnership NHS Foundation Trust

Submitted on 11/06/2020 at 10:17
Published on Care Opinion at 10:17

Thank you for taking the time to post about your experience of our services – we really value your feedback and we would normally forward your comments onto the relevant team and ask them to respond specifically to your concerns. Unfortunately, we are unsure exactly which of our services your experience relates to but if you would like the issues you have raised to be looked into, please contact our PALS team on 01529 222265 or lpft.pals@nhs.net

kind regards

Ann Munro

Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k