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Still waiting over 1.5 yrs for follow-up

Posted By Badglands

"Still waiting over 1.5 yrs for follow-up"

About: Rotherham Hospital / Endocrinology

(as the patient),

Still waiting over 1.5 yrs for follow-up after initial appointment with Endocrinologist.

Saw Dr. Franke in November 2018 regarding parathyroid insufficiency/hypocalcaemia following surgery to remove a parathyroid tumour in 2012.

Still waiting for a 'follow-up'appointment 1 year and six months after initial appointment.

Rotherham General's Endocrinology is a busy one, awash with Type II Diabetic patients; to such an extent that other endocrinology patients tend to be put to the bottom of the pile. However, I think that waiting 1.5 yrs is somewhat excessive. Perhaps I've been lost in the system?

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 3 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 05/06/2020 at 14:51
Published on Care Opinion at 14:51

Dear Badglands

Hello my name is Samantha, Head of Patient Experience at the Hospital. I was sorry to read of your experience with our Endocrinology department. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients. We would like to look into this matter further on your behalf. Therefore, please contact the Patient Experience Team on 01709 424461 Monday to Friday 9am to 4pm or alternatively you can email the team at the following address, your.experience@nhs.net with your details and we will make the necessary enquires.

Kindest regards

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