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referral appointment

Posted By redneck

"referral appointment"

About: Whipps Cross University Hospital / Neurology

(as a service user),

hi I have Charcot-Marie-Tooth and in a lot of pain my gp wanted me to have further pain relief. I could not get an appointment locally so I saw a consultant at the rivers and he started me on  new drug. I was only given enough for 28 days and as it was on the controlled list, and I could only get them from the Hospital for 6 months before my GP could prescribe them to me, so not had any since.

GP said for me to get a referral for whipps cross as he wanted to see me  again for further treatment that was beginning of march and was told if not heard within two weeks to get in touch with them - I have not heard a thing and lots and lots of phone calls and emails and messages being left I have not had 1 reply to any of them, so I really dont know what I can do anymore thanks regards 

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Responses

Response from Central Complaints Inbox, Barts Health NHS Trust 3 years ago
Central Complaints Inbox
Barts Health NHS Trust

Submitted on 29/05/2020 at 16:34
Published on Care Opinion at 16:34

Dear Redneck

Complaints

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS team on site with your details- wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

Thank you

Kind regards

Central Complaints

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