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"Great GP practice"

About: Fallowfield Medical Centre

I rang the surgery with COVID-19 like symptoms in May 2020. I did not have to wait and was speaking to reception within seconds of making my call. The reception staff proactively assisted me and booked me in with the GP the same day, for a telephone consultation. I was having breathing difficulties, loss of smell, loss of appetite, vomiting and a consistent cough. The GP rang me and listened to my concerns and symptoms. Based on this, he prescribed a course of antibiotics, suggested I get tested for covid-19, booked me in for an x-ray of my chest. I tested positive for covid-19. As a result of my GP's proactive approach and suggestion, I was able to self isolate myself and not spread this to family members, friends, the local community and colleagues. I was also referred to a specialist by my GP. My symptoms have improved however, I do still have a cough. My GP has been following up on my condition every 2-3 days with a phone call. I have also been receiving text alerts from the GP practice on how to self-isolate and tips on best practices. I must say that I am highly impressed with the both the admin/reception team and the clinical team. Highly professional and friendly. I therefore recommend this surgery to anyone who is looking for a excellent and proactive GP surgery.

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Responses

Response from Fallowfield Medical Centre 3 years ago
Fallowfield Medical Centre
Submitted on 04/06/2020 at 14:19
Published on nhs.uk at 20:46


Hope you are feeling much better and get well soon. We work hard at Fallowfield medical centre; we are compassionate about health care, patient centred, caring and our aim is to provide excellent customer service for our patients through all tough and demanding circumstances. Feedback like yours is boost of morale for our hardworking and dedicated team and your feedback itself explains that these efforts during the crisis of covid-19 are all worth the hard work and appreciated by the people who appreciate us and our hard work through this pandemic and the strain the NHS is under. We have shared your comment amongst the WHOLE of our team! Thank you once again and get well soon from the whole of our team.

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