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empathy, professionalism, service orientaion

Story from nhs.uk

"empathy, professionalism, service orientaion"

About: The Tunbridge Wells Hospital

my mother lives alone in England, has been unwell since friday and after being in excrutiating pain and unable to cope eventaully was brought to A&E yesterday. Her ultimate goal to get back home to her own suroundings was achieved with your proffesionalism, swift treatment in difficult times and much empathy. The doctor treating taking time to reasure me over the telephone that all was well and under control, this was done with much proffesionalism and discretion helping to relieve much of the worry that Ma was in good hands. so very much appreciated from my sister and I(an A&E nurse myself in Israel) who both reside abroad at this very complicated and chalenging time. Thankyou

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Responses

Response from The Tunbridge Wells Hospital 3 years ago
The Tunbridge Wells Hospital

Submitted on 28/05/2020 at 09:03
Published on nhs.uk at 09:16

Thank you very much for providing feedback following your mothers visit to the Accident & Emergency at Tunbridge Wells Hospital. We are very pleased that your mother was able to be treated and discharged. We hope your mother is recovering well. It would be lovely to be able to pass on your feedback to the staff that looked after your mother, please could you provide her name and date of birth by sending an e mail to mtw-tr.palsoffice@nhs.net.

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