"Outstanding palliative care"

About: Ealing Hospital

My mother was in Ealing Hospital during its height of Covid-19 cases, a very busy time I’m sure. She passed away though, at the age of 95, not of Covid-19 but of other complications due to old age.

At this busy time, a member of the Macmillan palliative care team provided hugely helpful advice in a very kind, patient and sensitive manner.

Being a link between us the family, and the doctors and nursing team, the person kept us up to date, gave us answers to various questions and offered a kindly sympathetic ear - all in a very professional manner.

We are very grateful for this person’s presence. It helped ease us through the whole process.

I hope whoever is in charge of the palliative care team is able to read this review and that it will be of reassurance to others who may have to go through a similarly difficult time.

Story from nhs.uk

Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust last month
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust
Submitted on 02/06/2020 at 11:43
Published on Care Opinion at 12:39


Dear Sir/Madam,

I am sorry to hear of your Mother's passing.

Thank you for taking the time to share this lovely feedback with us. I am so glad to hear that you felt well supported and updated during what must have been a very difficult time.

I have already shared your comments with the Palliative Care Team, so please be rest assured that they will be aware of your kind words.

Best wishes

Anjali Patel

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful