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A credit to the profession and thank you!!!

Posted By Kat87

"A credit to the profession and thank you!!!"

About: Maternity care (Ward 31) / Labour suite maternity Maternity care (Ward 31) / Maternity care (Ward 31)

(as the patient),

Went into the RAH maternity unit first week in May for an elective section and can’t praise the staff enough. From those on the ward prior to section to the very reassuring surgeon (Mr Thompson I think) and then to the postnatal ward... the care was exceptional. Particular mention to one of the student midwives on the postnatal ward.. Rosa I think... who was fantastic. Reassuring, caring and nothing was a bother. A credit to the profession and thank you!!!

I ended up back in ward 31B due to feeding problems a few days later. This time looked after by midwife Emily. Again I can’t say thank you enough for all your care and reassurance. I was upset about being back in hospital and could have felt cut off in side room. But Emily checked in every couple of hours to see how the feeding was going throughout night  and offered to help in anyway she could. Even popped in to say goodbye in morning before her shift was over. You honestly made my night back in so much more bearable.

You would never have known about the situation going on with COVID and staff were truly fantastic!!

Thank you to you all!!!


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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 3 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC

Submitted on 27/05/2020 at 16:15
Published on Care Opinion at 16:15

picture of Rachel Pyle

Hello Kat87,

Thank you for taking the time to write this lovely post with us and congratulations on the birth of your little one! I hope you're both doing well.

Being in hospital can be a worrying time, but it's reassuring to hear that you were so well looked after by all of the staff. I am so pleased that they were able to have such a positive impact on your experience.

I will share this lovely post with the staff at the RAH, and with Mr Thompson, Rosa and Emily in particular. I'm sure they will be absolutely delighted to read your kind words.

Very best wishes,

Rachel

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