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Care Opinion

Poor Care

Posted By ab313

"Poor Care"

About: Avenue House

(as a service user),

I have found the Staff at Avenue House are very rude and unprofessional. I feel that if you pull them up on something, they will deflect and victimise the patient, not comfortable with their imcompetence being factually challenged. It feels like staff make assumptions, stigmatise and would not hesitate to throw you under the bus to protect or satisfy their egos. It feels like asking for help from a Narcissist, it feels best to not engage.  

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 3 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 23/06/2020 at 14:44
Published on Care Opinion at 14:44

Dear ab313,

Thank you for taking the time to post about the Avenue House service. We are really sorry to hear about your experience and would like to review the care you received.

However, it is not possible to respond in any detail as your posting is anonymous and therefore we are not able to look into matters further. I would like to take this opportunity to encourage you to telephone the service and ask to speak to the Team manager, William Bailhache on 020 8483 1720 to discuss your concerns in more detail.

William Bailhache

Team Manager

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