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"RECEPTIONISTS RUDE AND UNHELPFUL "

About: Harborough Field Surgery

Cannot fault any of the doctors or nurses here but they are let down by the extremely rude and unhelpful receptionists. Its understandable that they get a lot of calls and have pressure to get people in for the appointments etc but there is no need for them to talk to you in the way in which they do. They are rude and talk down to you without a care for how that might make you feel. Everyone I have spoken to has said the same about them so cannot just be a one off bad moment.

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Responses

Response from Harborough Field Surgery 3 years ago
Harborough Field Surgery
Submitted on 18/05/2020 at 14:43
Published on nhs.uk on 20/05/2020 at 08:36


Thank you for taking the time to leave your feedback. We are sorry to hear that you find our Reception team rude and unhelpful. Should you wish to discuss a particular incident please feel free to contact the surgery and ask to speak to the Practice Manager where we can discuss this further.

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