"disappointed, lack of empathy disrespectful"

Where do I start, I understand we’re in a middle of a pandemic, but I had a couple of health issues I wanted to discuss.this time in lockdown has really made me think about my health and I needed some help. I don’t ring if I can avoid it and try to handle stuff myself. I am grateful that we have the Nhs. I rang the surgery, and spoke to the receptionist who I must say was understanding so thank you. It was with grate difficulty I rang as I knew our hero’s are busy with COVID 19 patients. But after listening to the daily briefing and getting reassurance that the nhs was still opened for business. Even so I rang. I still apologised to the receptionist for calling and she said there was no need to and that the doc would call me back. She gave me a choice doc or nurse. Just this little bit of reassurance that I was allowed a callback and then a choice was a good gesture and it put a smile to my face. She reassured me that it would be fine and it has been quiet than normal.

The doctor who called me back is known for loving their own voice as many people have previously said from forums or pple I know. Provides cheaper products rather than the better products and very rarely refers anyone unless they are on their death bed, trying to save the nhs money, despite this probably costing more in the long run. But that doesn’t concern me , my opinion /perception will be based on the facts of the call.

Doc rang, not sure if they had woken up on the wrong side of the bed or what?

Immediately had decided my course of treatment. Not prepared to listen to anything else. What about my severe kidney pain, I could barely stand. Didn’t even get a chance to ask for docs note as doc was not prepared to listen. I struggled for two weeks at work. Too frightened to call back and ask for a note. I’m not expecting miracles, and I know I have to Take responsibility for my conditions but I genuinely needed help. A bit of an empathetic approach would have been good. Pershaps kindness when someone’s a bit anxious. Rather so doc said don’t ask any questions. What , just asked one question about my treatment and my head got ripped apart. Interupttingvwhen I wanted to ask another question, didn’t even let me finish the q. Dare I ask for docs note, I have really struggled and will Be leaving a google review soon.

I needed the assistance of a doctor and it left me feeeling useless, disappointed and disheartened. I have lost trust with this doctor, and I had a lot of respect for this doctor. I always give people benefit of doubt.hope no one suffers what I suffered& it’s a one off. Hoping the doc reads and reflects on their actions Spoke to the pharmacist the same day asked him the questions should have been asked to the dr and he was very helpful. I pay my taxes and insurance for a service where I feel I was badly treated. I know I have a choice and I can leave, which I either will or if I can’t handle My illness any longer I’ll pop down to hospital