"Some clinical staff good, appalling receptionists"

As I actually work for the NHS myself in a clinical capacity, I understand the pressures that are put in place for staff. However, if I treated my patients with the same contempt and disgraceful attitude that is exuded by the staff at this practice, particularly the receptionists, which let’s face it, have zero medical knowledge, I would undoubtedly have been relieved of my duties long ago. There are two doctors that work at this practice that are outstanding, but you are never able to get an appointment with either of these doctors. I actually have a few serious health conditions which are dismissed by stroppy receptionists with tuts and grunts. I think this whole practice needs a complete overhaul, retraining in customer service and maybe a bit of a reality check. I deal with distressed members of the public every day, but I still provide sympathy and an understanding ear, as to them, their concerns are paramount. I am proud to work for the NHS, but saddened by the lack of professionalism and understanding of the staff at this practice. I hope that this review is taken on board to prevent further patients being treated in such a manner.