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Going the extra mile

Story from nhs.uk

"Going the extra mile"

I am an outpatient and my GP contacted the hospital for advice on me reducing my Lithium. The doctor at the Warneford did not just look in a book but went back through my notes and sent a detailed programme of drug reduction to my GP. Treating me as a whole person and not just a bundle of symptoms! Thankyou

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Responses

Response from Warneford Hospital 3 years ago
Warneford Hospital

Submitted on 18/05/2020 at 15:01
Published on nhs.uk on 20/05/2020 at 10:15

Dear Alison,

Thank you so much for taking the time to leave feedback around the care and treatment you received from the staff and The Warneford Hospital, it is really lovely to read of you receiving such a positive service.

Please be assured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide.

If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971.

Thank you once again for your feedback,

Laura Lewis-Robinson

Complaints & PALS Officer

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