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Care Opinion

Addiction in the family

Posted By Poulsen

"Addiction in the family"

About: One Recovery Bucks / High Wycombe

(as a service user),

My  son has  a   drinking problem and  I have  been  trying  to  help   him  for  over  20 years. He  has lived   with  me on  and off for  this  time. He is   aware that  he  has anger  and   drinking   problems . But  he  is  not   able   to resolve it and finds me    trying  to  advise him   as  interfering. It  all  got   too much  about 3    weeks   ago  and I contacted my  GP who put me in   touch with  One Recovery . 

Lucy    the   family   worker contacted  me directly and I am  now attending  the support   group .  My   son has now   contacted One Recovery so  I  am  hoping that   we   will be  able to resolve the issues. It is  great   to  have  this   support.

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Responses

Response from Tracy Braddock, Service Manager, Inclusion 3 years ago
Tracy Braddock
Service Manager,
Inclusion

Submitted on 14/05/2020 at 14:35
Published on Care Opinion at 14:35

Hi there,

Thank you for sharing your experience with us, I am so glad to hear that your GP recommended our family service to you for support. It is great hear that you have accessed the family support so quickly, I do hope you find the support you need. Peer support is really important as it helps people to realise that they are not the only ones impacted by addiction within the family and all the issues including stigma this can bring. If you need one to one support I am sure Lucy has already discussed this with you.

I am so glad hear that your son have now accessed our service and can start to work on his own recovery journey.

Can I wish you and your family all the best, and thanks again for taking time to give us your feedabck.

Kind REgards

Tracy

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Update posted by Poulsen (a service user)

The only thing I would add is that when my son completed twice the online application you did not receive it, there was no response saying it had been received. So not sure what should happen but it did cause some issues as I had to phone to check which caused some friction.

Response from Tracy Braddock, Service Manager, Inclusion 3 years ago
We are preparing to make a change
Tracy Braddock
Service Manager,
Inclusion

Submitted on 15/05/2020 at 11:03
Published on Care Opinion at 12:09

Hi there,

Thanks for this very important feedback. Can I firstly apologise that our system doesn't appear to have worked for your son and for the friction that this has caused. Normally the referrals comes through to a shared address and online referrals are then picked up daily for allocation by managers / administrators. I will take this issue to our development team to explore if we have an issue with our online referral service, that we hadn't been made aware of.

Apologies again and all the very best.

Kind regards

Tracy

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Update posted by Poulsen (a service user)

Thank you for investigating.

Response from Tracy Braddock, Service Manager, Inclusion 3 years ago
Tracy Braddock
Service Manager,
Inclusion

Submitted on 17/06/2020 at 10:21
Published on Care Opinion at 10:21

Good Morning,

Apologies for the delay. I have investigated why your online referrals didn't come through and the web team couldn't not find a problem. We have tested several times and it is working. Apologies again you faced issues and thanks for feeding back so we could check that this doesn't happen to anyone else.

Kind Regards

Tracy

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Update posted by Poulsen (a service user)

Hi Thanks for getting back to me perhaps my son did not send it correctly, he phoned in the end. Lo

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