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"Nurse Practitioner / Terrible Telephone Manner . "

About: The Green House Surgery

All of the GPS that I gave either spoken with over the telephone and also surgery visits have been very helpful and professional, however after a telephone consultation I recieved this morning with a nurse practitioner I feel very upset , she was abrupt , didn’t give me time to explain my concerns , didn’t seem interested in allowing me time , and made remarks about my health and questioned it , without giving me the time or the patience so as I could explain my situation to her , I know at this current time and crisis when contacting GP surgeries you cannot ask to speak with a GP or Health Professional of choice but I hope that I am not as unfortunate again as to have to speak with this Prescribing Nurse at a time when I am really struggling .

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Responses

Response from The Green House Surgery 3 years ago
The Green House Surgery
Submitted on 11/05/2020 at 11:13
Published on nhs.uk on 13/05/2020 at 16:13


I am sorry to hear you feel this way and that you are struggling. Could you please telephone the surgery and ask for Julia Speight, Management Partner (01642 475157). I would like to hear more about your experience so that I can investigate your concerns and also appoint you to speak to another clinician who can help you. I look forward to hearing from you soon.

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