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Care Opinion

GP support during this time has been invaluable

Posted By Kells

"GP support during this time has been invaluable"

About: General practices in Dumfries and Galloway

(as a service user),

I have just returned to work following a period of absence, concerned with anxiety and low mood. This has been the first long absence in my career and one that took me a long time to accept and adjust to.

During this time I had regular contact with Dr Gurling at Galloway Hills Medical Group, and also had contact with Dr Sutherland, both who were supportive of my difficulties. Dr Gurling particularly, who offered me kind words and reassurance, rather than a dismissive or flippant response. I am truly grateful to his support and non judgement, which enabled me to return to work and some kind of normal. My experience of GP support during this time has been invaluable, and I am grateful for the kindness shown to me by the practice (reception staff) and also primary mental health worker attached to the practice. My experience of joined up primary care has been fantastic. Thank you. 

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 3 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 12/05/2020 at 15:59
Published on Care Opinion at 15:59

picture of Michaela Cannon

Dear Kells,

Thank you for taking the time to provide your feedback. I am delighted to hear you had an excellent care experience at such a difficult time for you.

I have forwarded your comments to Galloway Hills Medical Practice and I know they will appreciate your kind words. We are indeed fortunate to have such committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.


Kind regards

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Response from Justina Ritchie, Lead Nurse CMHN, Mental Health, NHS Dumfries and Galloway 3 years ago
Justina Ritchie
Lead Nurse CMHN, Mental Health,
NHS Dumfries and Galloway

Lead Nurse & Professional Manager CMHNT

Submitted on 12/05/2020 at 16:03
Published on Care Opinion at 16:16

picture of Justina Ritchie

Dear Kells

Thank you for taking the time to provide us with your feedback. I am delighted to hear you had such a positive experience, both with your GPs, and the Primary Care Mental Health Nurse.

I know the team at the Galloway Hills practice will be really appreciative of your compliments, and I will make sure that your feedback is passed on.

Kind regards and best wishes for the future.

Justina

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