"Lacked professionalism"

About: Ninewells Hospital / Acute Medical Unit (AMU)

(as a service user),

On a recent admission to Ninewells Hospital Acute Medical Unit I received excellent care from nurses, students and support staff.  Unfortunately this was ruined by the attitude and behaviour of one of the members of staff.  The sheer manner in which this staff member spoke to nursing staff I found unacceptable and I heard comments that were shouted loudly about other patients. I feel this showed nothing but clear disregard for those in the care.

I feel this staff member lacked professionalism and lack of respect for colleagues as well as patients with what I witnessed in front of 4 patients as well as various members of staff.

I would like to highly recommend the excellent care I received from nursing staff and how well they dealt with the situation.

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Responses

Response from Julie Greenlees, Clinical Care Group Manager, Unscheduled Medicine, NHS Tayside 4 days ago
Julie Greenlees
Clinical Care Group Manager, Unscheduled Medicine,
NHS Tayside
Submitted on 01/06/2020 at 13:55
Published on Care Opinion at 15:41


Dear MontyM

Thank you for taking the time to provide feedback on your recent experience in the Acute Medicine Unit at Ninewells Hospital. I am pleased that you found the majority of staff, and the nursing staff in particular, to provide excellent care. I am however disappointed to hear that one member of staff did not behave in a caring and professional manner. This is not the standard expected by NHS Tayside. I would be keen for you to get in touch with more information to allow me to understand this part of your experience better. Please contact the Feedback Team on feedback.tayside@nhs.net or freephone 0800 027 5507 if you are able to share further information.

Thanks again for taking the time to feedback. I am always happy to hear about how patients find about our services.

Many thanks

Julie Greenlees

Care Group Manager (Unscheduled Medicine)

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