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"Compliments"

About: North Middlesex Hospital

Each week we rightly publicly express our gratitude to NHS front-line staff risking their own safety to care for sufferers of Covid-19 and protect the wider community. However, as someone living with cancer and dependent on the North Middlesex University Hospital for the vital immunotherapy treatment to help control its effect on my health, I wish to express my personal heartfelt thanks and gratitude to its staff. For many cancer patients, their hospitals’ have suspended treatment. Not so the North Mid. There are now two mobile pods at the front of the site each with four bays for delivering chemotherapy and immunotherapy treatment. Blood tests are now carried out on the extreme fringe of the site, away from dangers of contamination to cancer patients. All organised to ensure I and others’ can still receive life-saving treatment, including a Covid swab test to ensure we are not contaminated nor that we inadvertently contaminate other patients when receiving treatment. This means these tests are offered at the sacrifice of staff. Compassion, care, self-sacrifice, duty – all ancient elements of the commitment made across time by countless individuals caring for their communities. Not words, actions. Heartfelt thanks to you all for this debt I cannot ever repay.

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Responses

Response from North Middlesex Hospital 3 years ago
North Middlesex Hospital
Submitted on 18/09/2020 at 11:39
Published on nhs.uk at 14:09


Dear Mr Bateman,

I would like to start off by saying a huge thank you for your feedback and kind words which have not only lifted our spirits but also put a huge smile on our faces.

Patient feedback is vital to us all at North Mid, it helps us in our goal to offer the best care that we can to all our patients.

Cancer is something that no one should ever have to deal with in our lives, but for those who unfortunately have been diagnosed, we always try our best to ensure that we offer the best care to not only our patients but also their families and loved ones.

At the very beginning of this pandemic we decided to arrange for the Chemo Buses and drive-through pods which would ensure that all our patients would continue to receive their treatments in a safe environment without having to travel to another hospital/clinic. Patient care and comfort was our priority & your feedback hopefully supports this and is much appreciated

I would like to thank you once again on behalf of myself and the Oncology Team for your feedback and kind words.

With Best Wishes,

Qurat Ul Ain

Service Manager – Oncology & Palliative Care

North Middlesex University Hospital NHS Trust

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