"Seeing things from a patient's point of view"

After spending a busy week at work in Queen Alexandra Hospital this was the last place I expected to be at 11pm on a Friday night.  When I arrived at the Emergency Department, I was greeted warmly and directed to a seat where I felt well cared for by the Team with all the tests that they carried out to find out why I was in so much pain.  

No one knew that I was a fellow member of NHS staff, but during my time in the Department, I had the opportunity to witness some amazing work from staff who had to deal with some difficult situations and they did so in a kind and supportive way, and their standards of cleanliness and safety was impressive to watch.  At one point, someone started to cough and, although none of us in the area had reported any Covid-19 symptoms, a Nurse spotted the situation and immediately came over to offer to move them to a bed space to help make them more comfortable, but I have to admit that this also made me feel more comfortable.

The Team just never seemed to stop keeping the place spotless and making sure that everyone was feeling alright.  With everyone now having to wear masks, it can be unsettling not seeing a smile when you're worried, but I felt that the Team still managed to overcome this and showed great warmth and kindness, for which I will be forever grateful.