I will not complain about the doctors because when I had the opportunity to see two of them they have been very kind and professional.
However, the management of this practice is poor, the staff who answer the phone are normally not prepared to answer to questions and most of times lazy and rude. It is almost impossible to be contacted from a doctor in a timely fashion when requested. Everytime I needed a referral I had to chase several times as if they do not realise that the good in stake is not a market item but health!
Today I have been blamed for being rude by a lady on the phone just because I complained for the above reasons. She kept on denying evident lack of professionalism on their side and this made me lose my temper but I never offended her who instead tried to use the victim tactics to conceal the lowquality service they offer.
I am now going to change GP and I strongly recommend everyone to do the same. They do not deserve to be funded by NHS, they are a true disgrace!
About: Portland Road Practice Portland Road Practice London W11 4LA
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