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New name same bad service

Story from nhs.uk

"New name same bad service"

About: Winton Health Centre

Made an appointment on Wednesday for Thursday. I Turned up on time but they never had the spirometry machine needed for my appointment. I ha e been waiting for this for well over 18 months.

I was told things would be better after refit. Still mistakes and a poor service.

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Responses

Response from Winton Health Centre 4 years ago
Winton Health Centre

Submitted on 31/10/2019 at 09:06
Published on nhs.uk on 07/11/2019 at 09:20

Dear Patient, thank you so much for taking time to comment on this website. I am the new Practice Manager of this Practice and working on improving our services to all patients. Obviously I am not able to comment on individual cases, but I believe you were offered to speak to me on the day of your appointment, which you declined, please be assured that I am working with my new team to ensure that things like this do not happen in the future. I would be grateful if you could contact me as soon as possible so we can discuss this further.

Again thank you for taking time out to comment.

Best wishes

Jill Webb

Practice Manager.

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