"Poor patient welfare"

About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP

Posted via nhs.uk 3 years ago

Visit ASU twice in one week, first time sent home as no CT scan available. Returned next day for scan, sent home again by Radiology. 2 hours later ward called saying need to go back ASAP. Remained on ASU for 5 hours and not even offered a drink of water. Ward wasn’t too overcrowded - staff seen gathered round nursing station discussing annual leave rota and how soon until shift ended.

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Royal Lancaster Infirmary

Submitted on 26/03/2021 at 11:51

Published on nhs.uk at 21:16

We are really sorry that your experience at our hospital wasn’t what you would expect and are very keen to learn more and respond directly to you. We would appreciate it if you could contact our Patient Relations team on 01539 716621 to allow us to carry out that work. Thanks again and hope to hear from you soon.

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Poor patient welfare

"Poor patient welfare"

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