"Bad Practice"

About: Medway Maritime Hospital

Stayed at medway for one week, after the emergency caesarean with my premature son. He was moved to NICU, which has been amazing, The team there are fantastic, and we owe them a huge debt of gratitude. The post natal care on Kent ward was appalling. In my week there I was not offered one cooked meal. I was not given pain medication regularly, and fluids. My parents had to bring me in food, and pain relief. I was unable to care for myself for the first day or so, and was left very vulnerable. My mother spoke to a midwife in charge and explained my situation, and concerns. promises were made, but when I get my toast ( breakfast offered) at 9 in the evening, I can safely say it didn't work. Face masks and gloves from the previous patient was left in the room, and hygiene was lacking. a really awful experience. And the top it off, they discharge me, and call me hours later, worrying , wondering where I am, and where my son was !

Story from nhs.uk


Response from Medway Maritime Hospital 4 weeks ago
Medway Maritime Hospital
Submitted on 04/05/2020 at 11:59
Published on nhs.uk on 07/05/2020 at 10:08

Dear Kim,

We are so sorry that your experience was so poor on this occasion. We understand that you have now been contacted by the Senior Sister for Kent ward and had the opportunity to discuss matters in more detail and receive an apology.

We understand that the Senior Sister has discussed your poor experience with her team to ensure that it doesn't occur again.

We would like to take this opportunity to wish you well and to thank you for bringing these problems to our attention.

kindest regards,

The Patient Experience Team

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