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Care Opinion

They are my heroes

Posted By galsey

"They are my heroes"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Clinical assessment unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

At 49yrs of age I experienced my first ever seizure this week while sleeping.  My husband called paramedics during my seizure so I was woken by them when my fit ended.  It took the ambulance less than a minute to attend and took control immediately.

Once they stabilised me I was taken to hospital.  The paramedics where amazing. They reassured me I was safe and kept me talking. They were very professional but in a kind, caring manner.  I keep getting flashbacks to when they woke me up but how they handled the situation then calms me down rather than dwelling on the events.

Once at A&E then CAU...the quality of care and service remained above and beyond expectations.  the doctors and nurses were caring, polite and respectful. Their preparation work was done prior to talking to me and then explained everything to a fine detail to lessen my confusion. Tests were done quickly and results returned just as quick. Every carer throughout my time there called me by name and talked to me face to face and gave me all the time needed.

There were very challenging , aggressive sounding patients in some of the booths but every member of staff remained calm and polite throughout.
I was kept fed and provided with anything I asked for and no request was too silly for the caterer. Even with cleaning tasks being scrutinised during COVID time, the cleaner was cheery and chatty and relaxed me further.

I have had various ops over the years in various hospitals so I am not naive to what staff have to endure. At times you do see them overworked, understaffed and lack of beds and the occasionally grumpy person but not this week. Each and every person working on me or surrounding patients excelled in their work and care of others.

I am home now but still feel I have an unfinished job as I didn't thank everyone as much as I feel I need to express.  I hope they know the impact they have on people they treat. They are my heroes.

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Responses

Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley 3 years ago
Glynis Fotheringham
Senior Charge Nurse , Emergency Department FVRH and MIU in SCH,
ForthValley

I am responsible for the day to day running of the Emergency Department and MIU in SCH

Submitted on 30/04/2020 at 16:53
Published on Care Opinion at 16:53

Dear Galsey,

many thanks for your lovely comments. That must have been extremely frightening for both you and your family. I am delighted to hear we were all able to provide a high level of care at this time for you. I do hope you are feeling well now.

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Response from Donna Clark, Clinical Manager, Medical, FVRH 3 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 01/05/2020 at 08:32
Published on Care Opinion at 08:32

Thank you very much for taking time to give us this lovely feedback, I sincerely hope you are keeping well and got over what must have been a very traumatic experience you. I will ensure your feedback is shared across the teams in ED and CAU as all feedback is important to us and allows us to develop our service.

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Response from Daniel Beckett, Consultant Physician, AAU/ CAU, Forth Valley Royal Hospital 3 years ago
Daniel Beckett
Consultant Physician, AAU/ CAU,
Forth Valley Royal Hospital

Submitted on 01/05/2020 at 09:51
Published on Care Opinion at 09:51

Dear Galsey

Many thanks for taking the time to feedback. I'm really pleased that the whole team delivered the standard of care to which we aspire.

It was a pleasure to meet and look after you. Many people at the moment are (understandably) anxious about coming to hospital at the moment because of COVID. However nearly all Emergency Departments and Admission/Assessment Units have separate areas for patients suspected of having COVID and not suspected of having COVID. Therefore it is really important that positive stories such as yours are shared as widely as possible to reduce any public concerns about seeking medical attention when unwell. So please accept my thanks for your timely feedback.

I am glad you are back at home and feeling well. My best wishes for the future.

Dr Dan Beckett

Consultant Acute Physician

Unscheduled Care Clinical Lead and Interim CD for Acute Medicine

NHS Forth Valley

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 02/05/2020 at 10:27
Published on Care Opinion at 10:27

picture of Alan Martin

Dear Galsey,

Thank you very much for taking the time to share your feedback with us on CareOpinion. I am so sorry to read about your seizure. That must have been terrifying for you. Particularly, as you state, the point where you come round after the seizure, being very confused.

I hope that you are at home and on the road to full recovery now. It is always nice to receive such positive feedback and it is clear here that our crew, and the staff of our partners in the wider NHS have done a grand job in very difficult times. If you would like this feedback to be fed back directly to the crews my team can arrange that but we will need a few more details. If you wold like this to happen, can you email scotamb.feedback@nhs.net with the date, time and address that the vehicle attended along with your name?

It would also be great if you could make reference to your CareOpinion username to allow the team to refer back to this story.

Thanks again for your feedback and stay safe!

Kind Regards

Alan

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