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Thank you for the support and expertise

Posted By Lescg99

"Thank you for the support and expertise"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Monklands / Emergency Department

(as the patient),

Sincere thanks to the two Paramedics for their expertise and support in getting me on my feet after spending 30 hours on a floor with a severe back spasm.   Further thanks to A& E staff in Monklands including the Physio for her expert guidance enabling me to walk with confidence.   👏👏🌈

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 28/04/2020 at 15:15
Published on Care Opinion at 15:15

picture of Rick Edwards

Dear Lescg99,

Oh my goodness, I can't imagine how terrible that must have been! I'm pleased to hear that you're back on your feet and walking with confidence, so will the staff who treated you.

I'll certainly pass on your thanks to the staff in the Emergency Department including the physio.

Keep moving (safely) and keep well.

Kind regards

RickImage title

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Response from Physiotherapy Lead, University Hospital Monklands, NHS Lanarkshire 4 years ago
NHS Lanarkshire

Submitted on 28/04/2020 at 15:59
Published on Care Opinion on 29/04/2020 at 12:12

Thankyou for taking the time to let us know about your experience in Monklands A and E.

I cant begin to imagine how frightening being on the floor for a prolonged period of time must have been.

I am pleased the Physiotherapist was able to give you confidence and help you start moving again.

I will pass on your feedback to the Physio team working within the A and E department.

Wishing you a swift recovery....... and keep moving!

Carolyn

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 4 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 02/05/2020 at 09:51
Published on Care Opinion at 09:51

picture of Alan Martin

Dear Lescg99,

Thank you very much for taking the time to put share your feedback here on CareOpinion. I am sorry to learn of your experience. 30 hours on the floor with back spasms sounds awful. I am so sorry to read that. I hope that you are feeling a lot better now?

It is lovely during this time to hear such kind words. It would appear our crew and our parterres in the wider NHS have done a grand job for you to see a positive in what must have been an experience you will quickly want to forget.

I hope you are keeping well and are home safe and sound.

I wish you all the best.

Kind Regards

Alan

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Response from Claire Rae, Head of Physiotherapy and Professional Lead, NHS Lanarkshire 4 years ago
Claire Rae
Head of Physiotherapy and Professional Lead,
NHS Lanarkshire

Submitted on 04/05/2020 at 10:31
Published on Care Opinion at 10:31

picture of Claire Rae

Dear Lescg99

Thanks so much for taking the time to post your experience online. I am delighted that you got back on your feet again after what must have been a very frightening time. I will ensure your comments are passed onto the Physio at Monklands who will be delighted to know how much she managed to help you. I hope you are still managing and that your back pain is easing.

Thanks again

Claire Rae

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