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Care Opinion

Feeling let down

Posted By Franx88

"Feeling let down"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (City)

(as the patient),

I have been waiting months for just a follow upon an assessment and everytime I phone to complain about the last call, where I was told "I will find the relevant person and they will call you", I am told the same thing again; "let me take your phone number and someone will call you".

That really was their reply to me complaining about being fobbed off.

I feel that this is actually making my mental health problems worse, and I'm finding it more and more difficult every day to actually have any respect for t mental health services. Seems that many want to help, but it seems the mental health team cant decide who is supposed to speak to me. 

I have never felt so let down.

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Responses

Response from Tracey Taylor, Operational Manager, Nottingham City Community Mental Health Services, Nottinghamshire Healthcare NHS Trust 4 years ago
Tracey Taylor
Operational Manager, Nottingham City Community Mental Health Services,
Nottinghamshire Healthcare NHS Trust

I manage community mental health services, Nottingham City

Submitted on 27/04/2020 at 16:27
Published on Care Opinion at 16:27

picture of Tracey Taylor

Hello Franx88

I am very sorry to hear that you have had to chase the follow up from your assessment yourself, and that you have not yet received a call back. This does not meet the standards I expect of our teams and I can understand how this has led you to feel fobbed off.

If you would like to call me on 0115 955 5358 or email me at tracey.taylor@nottshc.nhs.uk I will review what's happening with your situation and make sure you have a response.

With very best wishes

Tracey Taylor

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