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"stroke rehabilitation"

About: Nottingham University Hospitals NHS Trust - City Campus Specialist Therapy Services / Community Stroke Team – South Notts

(as the patient),

At the beginning of the corona virus the paramedics took me to City Hospital to the stroke unit. I was sorted out by all sorts of people. They checked me over and checked my neck and checked my blood pressure and gave me something to eat. They had their uniforms but they didn't have extra protection at all. 

I came home that evening and my daughter stayed with me because I'm supposed to be my husband's carer. My daughter helped with the food and got all the information.

The nurse at the GP surgery gave good advice too.

Abi came and was very thorough and then Natalie came the next day. They were very nice to have in our home and I was very glad they came out. 

I feel I've had the attention I would probably have had before.

Abi and Natalie and Margaret have all phoned and followed things through to check that I'm doing the right thing. 

They are all fantastic, they've done very well indeed. 

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Responses

Response from Claire Lee, Community Stroke Team Lead, South Nottingham Community Stroke Team, Nottingamshire Healthcare NHS Foundation Trust 4 years ago
Claire Lee
Community Stroke Team Lead, South Nottingham Community Stroke Team,
Nottingamshire Healthcare NHS Foundation Trust
Submitted on 22/04/2020 at 09:52
Published on Care Opinion at 09:52


Thank you for sharing your experience with the Community Stroke Team. This is wonderful feedback and I will pass this on to the team, specifically Abi, Natalie and Margaret whom you have mentioned.

It is really important to us that our patients, families and carers let us know how well / or not we are doing in order that we shape the delivery of services to become as patient /family/carer centred as we can.

I am pleased that you received the right amount of care and support following your stroke. We have been adapting the way we work to try and continue to support as many people as we can, whilst reducing the risk of exposure during this pandemic. Your feedback is very important to us to know and is much appreciated.

I am pleased to hear that you also received such good care from our colleagues along the whole pathway from the Stroke Unit at Nottingham City Hospital to the Nurse at your GP surgery. I hope they will also see this comment from you.

We wish you a continued recovery and all the best for the future.

Thank you so much.

Claire Lee

Community Stroke Team Lead

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Response from Nottingham University Hospitals NHS Trust 4 years ago
Nottingham University Hospitals NHS Trust
Submitted on 22/04/2020 at 12:57
Published on Care Opinion at 12:57


Thank you so much for your kind feedback for the staff on the Stroke Unit at City Hospital. I’m so pleased to hear that you received good care and that you were well looked after by our community colleagues including your GP practice after your discharge from hospital. We hope you are recovering well and wish you all the best.

Wendy Longley
Matron, Stroke Medicine

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