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Care Opinion

Fantastic job at A&E

Posted By Couchie bear

"Fantastic job at A&E"

About: Lincoln County Hospital / Accident and emergency Lincoln County Hospital / X-ray and Scans

(as the patient),

I was sent to A& E after my husband had rang 111 after he had spoken to someone he was told that my gp would ring me up and that it could take up to 2 hours as they were very busy, which I can fully understand. About two minutes later my phone rang and it was the gp, after all the questions they asked me if my husband could take me to A& E and could he go to the gp's to get a letter. So we went to get the letter then went to A& E where they were waiting for me, they give me a mask to wear then took me around the back exit where I had to say goodbye to my husband, again I fully understand why. Then the doctors took bloods and asked me lots of questions and took me for an X-ray after which they put me on a ventilator which helped with my breathing. When my bloods came back the doctor said he was sorry but he would have to take blood from my arteries, which he did then he came back and said sorry again but he needed to redo the test. I wasn't happy as it's very painful but I agreed and he then came back and explained why I was so dizzy and light headed and had no energy. I was aloud home but I need to go back in soon but I was so happy that the doctors had finally found out what is wrong with me after six months of going back and to the doctors. The A& E department did a fantastic job and I thank them very much 

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Responses

Response from Elaine Turrell, Interim Lead Sister, ED, United Lincolnshire Hospitals NHS Trust 4 years ago
Elaine Turrell
Interim Lead Sister, ED,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/04/2020 at 14:06
Published on Care Opinion at 14:06

Thank you for your kind comments regarding your recent visit to Lincoln A&E. The staff appreciate positivity during these difficult times.

We wish you all the very best for the future and again thank you for taking time to post your comments

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Response from Pamela Beattie, Chaplain, Chaplaincy, United Lincolnshire Hospitals NHS Trust 4 years ago
Pamela Beattie
Chaplain, Chaplaincy,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/04/2020 at 14:08
Published on Care Opinion at 14:24

picture of Pamela Beattie

Hi Couchie Bear,

It seems you have had a very good experience with your treatment in A+E, and also an outcome/diagnosis of which it sounds like you have been waiting to find out for 6 months.

It must have been so hard for you to say goodbye to your husband at such a difficult time for you. Although you understood why.

It is at times like these, when you are in an environment like A+E/ hospital and the outcome is un-known that you would normally have comfort from those who love you.

We do hope at this time of convalescing until you come back in, that you will be as well as can be expected. It is so very kind of you to take the time to write to us at this time and also very much appreciated. We will make sure the feedback is given to the staff.

Kind Regards

Pamela

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Update posted by Couchie bear (the patient)

Unfortunately I’ve been in A&E many times with my poor health issues and all the staff know me as soon as my husband takes me in, in my wheelchair and ALL the staff are fantastic all the time and it doesn’t matter how busy they are they always have time to talk and explain what going on and what they are going to do, so again a very very big thank you to all the staff at lincoln county hospital

Response from Elaine Turrell, Interim Lead Sister, ED, United Lincolnshire Hospitals NHS Trust 4 years ago
Elaine Turrell
Interim Lead Sister, ED,
United Lincolnshire Hospitals NHS Trust

Submitted on 23/04/2020 at 11:38
Published on Care Opinion at 11:38

Thankyou for taking the time to post such positive feedback regarding Lincoln ED.

Its lovely to hear such positive comments and we appreciate your feedback.

We wish you all the very best

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