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Everyday Heroes

Story from nhs.uk

"Everyday Heroes"

About: Royal Berkshire Hospital

Sent to ED with Covid-type illness. Incredibly organised and efficient process in place - separate stream for Covid patients, staff in full protective wear who treat you with compassion, professionalism and dedication. Very humbling seeing them putting themselves at risk for the public. I was seen and home with a few hours, fantastic treatment every step of the way. Thank you for everything you are doing for all of us.

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Responses

Response from Royal Berkshire Hospital 4 years ago
Royal Berkshire Hospital

Submitted on 20/04/2020 at 10:01
Published on nhs.uk at 13:02

Dear Claire

Thank you for taking the time to post a review - we are pleased that you experienced compassionate and professional care in our Emergency Department. As you can imagine, like all healthcare organisations, we are under extreme pressure at the moment, so feedback like yours is a real morale booster. We hope you are now feeling much better.

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