This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My sister's care in E5"

About: Queen Alexandra Hospital

(as a relative),

Just a note to say how much our family appreciated the expertise, honesty, love and care shown to my sister and our entire family as she suffered from multiple organ failure. 

Now, more than ever, we feel for the families of loved ones who can't be with them as their relative is looked after. We want to reassure them of just how incredible the ITU team from cleaners to nurses to consultants is. Each and every one so skilled, dedicated and loving. Their loved ones are in the best hands with medics who just never give up! I'd lost all hope and yet they did not.

My sister is now home and still providing us with challenges but she's safe and we're together and we are just so impressed by you all. We can't list every nurse or consultant...especially those in our first week as we kinda blanked names but your honesty and brilliance is not forgotten... but stand out moments were Tom reassuring us that my sister knew nothing and was having 'lovely dreams', Mimi's timely hugs, Steph's valentine's present for her husband, and Dr McQuillan's sense of humour and demonstrating it's not just 'Bristol fashion'. Thank you all, we admire you and appreciate you beyond measure.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marion Brown, Head of Patient Advice & Liaison Service (PALS) & Complaints, Portsmouth Hospitals NHS Trust 4 years ago
Marion Brown
Head of Patient Advice & Liaison Service (PALS) & Complaints,
Portsmouth Hospitals NHS Trust

Finding ways to improve our services from the people who use them.

Submitted on 17/04/2020 at 16:34
Published on Care Opinion at 16:34


Thank you so much for sharing this lovely news about Rachel and we are all so pleased that she's doing well and safe at home with your family.

I'm sure that your feedback will help to reassure others who may be in a similar position so thank you very much for taking the time to post this.

I will certainly make sure that all the staff involved in Rachel's care get to see your lovely comments and they'll be really pleased to hear that they had such an impact.

On behalf of the Team, may I wish you all the very best.

Kindest regards

Marion

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k