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Excellent outpatients’ infusion appointment

Story from nhs.uk

"Excellent outpatients’ infusion appointment "

About: Eastbourne District General Hospital

Thank you to the Matron of Polegate Ward and my Rheumatology Specialist Nurse for facilitating a repeat infusion for Rheumatoid Arthritis. And to the Infusion Unit Charge Nurse and team for running such a tight ship today, in difficult circumstances, while continuing to be professional and caring, in the current pandemic. This Ward is always like a new pin.

While we are being encouraged to self - isolate/ social- distance, it is also worth bearing in mind that we should continue to attend outpatient appointments for the sake of our own health. ( if sometimes with a little persuasion from this caring team ).

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Response from Eastbourne District General Hospital 4 years ago
Eastbourne District General Hospital

Submitted on 17/04/2020 at 10:31
Published on nhs.uk on 20/04/2020 at 12:02

Thank you for taking the time to leave us such a thoughtful review of the recent care and treatment you had at Eastbourne Hospital; we very much appreciate it.

The Trust is very proud of the high standards of care it provides to patients, which has recently been reaffirmed by the Care Quality Commission (CQC) who awarded us a rating of “Outstanding” for care and “Outstanding” for effectiveness of services; and even more so in the current climate as we work tirelessly to manage the COVID-19 (coronavirus) pandemic. We are therefore delighted to read you had a very positive experience of care on Polegate Ward, and were treated kindly and with utter professionalism. We also hope the infusion for your rheumatoid arthritis helped you to feel more comfortable.

We will ensure your very kind words are shared with all the staff involved in your recent care, as they will want to read how much you appreciated their kindness. We wish you all the very best for good health in the future; please be sure to keep well and stay safe during these difficult times.

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