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"Local GP review (Vulva issues)"

About: Hetherington at the Pavilion

I've always been happy with my surgery, the doctors are professional and informative whilst still being kind and always happy to answer any questions i may have. I've never really had any issues with getting a same day phone consultation and needs be same day appointment to see the doctor - although i would say it would be nice to be able to book doctors appointments in advance and not everything is a same day emergency and therefore some issues can be forgotten or put on a backseat as you forget to call in the morning. My only negative experience was because I had a persistent Vulva issue (about 2 years) that was continually diagnosed as thrush even though the results came back negative and the treatments never worked, the only reason i finally saw a gynaecologist was because my smear test came back abnormal so i was able to mention the Vulva issue then and they took biopsies there and then which came back with VIN 3 high level cell changes. If i didn't have an abnormal cervical smear i don't know if my GP would have ever refereed me and this may have turned into cancer by the time i was given treatment. I don't completely blame my GP like i said for everything else they've been great BUT i do think this is a issue across the country that GPs and nurses are not trained in Vulva issues and cancers and therefore woman aren't being treated early enough. I'll end on a happy note! I had a blood test today and the nurse was lovely and chatty, i don't have a needle phobia but if i did she would have put me right at ease! Always nice to have a friendly face and chat at an appointment :)

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Responses

Response from Hetherington at the Pavilion 4 years ago
Hetherington at the Pavilion
Submitted on 16/05/2019 at 12:09
Published on nhs.uk on 20/09/2019 at 15:13


Thank you so much for your kind feedback regarding the service we are providing. I have shared your feedback with the team. Regarding the negative experience, we are unable to individually respond to clinical issues but one of the GPs will be happy to discuss this matter further with you. Please call the surgery at your earliest convenience to book an appointment.

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