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"We both want to express our sincere appreciation"

About: Croydon University Hospital / Accident and emergency

(as a service user),

Two weeks ago My husband visited A and E due feeling worrying chest pains throughout the night.

My husband was seen by consultant registrar Dr Diamond. Given the current climate and pressure on the NHS, my husband was reluctant to attend the hospital but felt he had no alternative due to nature of concerns. The service provided by Dr Diamond was second to none. He was extremely cheerful (despite this being the end of his 12 hour shift). He was extremely thorough with his examination arranging for a range of tests to ensure that my husband was not suffering a heart attack. he was also able to explain in detail all of his concerns and findings which put both myself and my husband at ease.

We both want to express our sincere appreciation for Dr Diamond and his colleagues who supported him to get the test results in record time. We were out of the hospital in less than two hours which was absolutely amazing. Thank you Croydon we really appreciate you. Babs and Ray Ennis x  

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Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust
Submitted on 09/04/2020 at 11:00
Published on Care Opinion at 11:00


Many thanks for your kind words regarding one of our Consultant Registrars. Whilst all our clinicians work hard to offer the best care to our patients, it is always nice for individuals to receive praise.

Feedback like this helps us constantly improve our patient experience by knowing what we are doing right, so I appreciate you taking the time to send us this helpful response.

I hope your husband is feeling better

Kind Regards

Sarah Pritchard, Senior Quality Lead, Patient Experience

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