This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Mum's care has been absolutely first-class

Posted By Clydewide

"Mum's care has been absolutely first-class"

About: University Hospital Wishaw / Care of the Elderly (Wards 9-12)

(as a relative),

My mother had a bad fall and broke her hip.  She was admitted to Wishaw General and operated on the next day.  She was initially in ward 15 and then moved to ward 12 (care of the elderly).

Mums care in ward 12 is absolutely first class.  When we first went to visit we were approached by nurse Joanna who filled us in right away with the care mum would be receiving while in the ward which put our minds at ease.

Nurse Scanlon and her staff are absolutely amazing and when you go in the nurses will look for you and tell you how mum has been and what medication she is on if they have had to change anything and you never have to go and look for anyone they always come to you.

Obviously things have changed now with the Coronavirus and no visiting is allowed which is breaking my heart but the one thing I do know is that she will be looked after to the highest standard in ward 12 with the nursing staff.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 30/03/2020 at 16:02
Published on Care Opinion at 16:02

picture of Rick Edwards

Dear Clydewide,

Thanks for taking the time to get in touch at what will be an anxious time for your family with reduced visiting. I'm delighted, but not surprised to hear about the excellent care and communication your mum and the family have received from the teams on both wards.

I'm pleased that knowing the standard of care provided and the kindness and compassion shown by the staff will afford you some reassurance at this time and I hope other people with relatives in the hospital can take comfort from your confidence in the staff.

It will be my absolute pleasure to share your kind words with Joanna and the team who work so hard to provide this exemplary level of care and support every day.

Kind regards

Rick

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k