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Care Opinion

Starting to feel hopeless

Posted By Anne Ominous

"Starting to feel hopeless"

About: Highly Specialist Services / Gender Identity Service (GIS)

(as a service user),

No one seems to be able to tell me how long the waiting list for Porterbrook Gender Identity Clinic is, so I don't even know if I'll be seen before old age catches up with me. I'm really pissed off and starting to feel hopeless. Even if it is 50 years I wish someone would just tell me.

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Responses

Response from Katie Roe, Business and Performance Manager, Gender Identity Clinic, SHSC 4 years ago
Katie Roe
Business and Performance Manager, Gender Identity Clinic,
SHSC

Submitted on 01/04/2020 at 09:20
Published on Care Opinion at 09:33

Dear Anne Ominous,

Thank you for sharing your feedback and I am sorry to hear you feel hopeless and upset.

My team and I are aware that the waiting times have been causing distress and dissatisfaction to some of the people accessing our service.

We appreciate how difficult it may feel not knowing when you might be seen by the service. Due to a number of variables, we took a management decision to temporarily remove our waiting times while we were able to analyse and review to understand the trends.

We wanted to be in a position to provide waiting times however due to the Covid-19 crisis this is now even more difficult. I am again sorry for this. We will try to provide an update as soon as we can.

You are more than welcome to contact me or the service directly if you would like me to look further into the issues raised.

Kind regards,

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