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Friendly and professional

Story from nhs.uk

"Friendly and professional "

My 99 year old mother spent just over a week at Tonbridge Cottage following a hip replacement at Pembury. As elsewhere in the NHS, understaffing is an issue, but she received excellent care and attention from the well motivated team. The hospital itself has an ‘old fashioned’ feel to it but it’s atmosphere and 8-10 bed ward system is a positive for the mostly elderly ladies on my mother’s Somerhill ward.

If you have a relative who is either in the hospital, or is about to be transferred there, you can be confident that they’ll be well cared for.

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Responses

Response from Tonbridge Cottage Hospital 4 years ago
Tonbridge Cottage Hospital

Submitted on 30/03/2020 at 08:48
Published on nhs.uk at 21:14

Dear Paul

Many thanks for taking the time to review the care your mother received recently on Somerhill Ward in Tonbridge Cottage Hospital. We are pleased you felt she received good care from the team there and that you felt the atmosphere was beneficial for patients of your mother's age. Your recommendation to others due to be cared for at Tonbridge is also greatly appreciated. We very much hope that your mother continues to recover well from her hip operation.

Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

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