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"Fantastic"

About: Princess Royal University Hospital (Orpington)

Had an urgent care/emergency visit on the 28th of March at approx 10am. My daughter had cut her finger. Was helped out by the nurse/shift manager who was fantastic. Her and all the staff made us feel safe a reassured and we were dealt with as quickly as we could of hoped given the current situation. We were also assisted with another, separate issue at the same time by a Doctor who was kind and knowledgable and an X-ray department who were happy and friendly. Polar opposite to visit to Darent Valley. Every member of staff we dealt with was professional, helpful and friendly and I can’t praise them enough. Took stressful and worrying situation all in their stride and made us feel at ease.

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Responses

Response from Princess Royal University Hospital 4 years ago
Princess Royal University Hospital
Submitted on 06/04/2020 at 12:44
Published on nhs.uk on 08/04/2020 at 13:03


Dear Matthew. Thanks for posting your comments and glad to hear that you had a good experience in the Emergency Department when you visited with your daughter. I do hope that her finger is now getting better and thanks again for sharing your experience. As you can imagine at the moment, positive feedback for staff is a real morale booster. Best wishes from all at Team King's.

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