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"Attended nurse led hysteroscopy clinic"

About: Heathfield Suite / Gynaecology

(as a service user),

I was very anxious prior to attending. The whole team, nursing assistant, staff nurses,  and ANP were absolutely first class. They were highly professional but friendly, they understood my anxiety and helped calm my nerves. They were caring and compassionate. The ANP Michelle explained everything fully before and after the procedure. I had a sense that she is very passionate about what she does and has the best interests of her patients at heart. She explained everything n terminology I could easily understand but at no time was she patronising.

There was a degree of pain during the procedure but the whole team talked me through it the whole time and were very attentive.

I was very impressed by the professionalism and genuine compassion displayed by this team. 

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Responses

Response from Attica Wheeler, Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit, NHS Ayrshire and Arran about a year and a half ago
Attica Wheeler
Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit,
NHS Ayrshire and Arran

Manages the midwifery service and women and children's service

Submitted on 29/03/2020 at 12:02
Published on Care Opinion at 12:02


Dear Grannyjules

thank you for taking the time to give us your feedback. it is always reassuring for us to know we are getting our care right for service users and you have helped us with sending us this lovely message.

I wish you the best ongoing health and will pass on your message to Michelle and the team

thanks again

Attica

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