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"The staff have been amazing"

About: Forth Valley Royal Hospital / General medicine

(as a relative),

A relative has been on Ward B12 at the Forth Valley hospital for nearly 6 months, originally admitted with an infection he has been waiting all this time for a suitable social care package to be found, this proved very difficult as he has a long term condition and has complex needs. Eventually the decision was made to transfer him to a residential home. During his stay the staff have been amazing going above and beyond their duty in an effort to keep him safe and as comfortable as possible. He has no relatives or family able to visit and the staff at times even did his washing. A big thank you to all the staff who have looked after him over the last few months. He has now settled in his new home and was seen enjoying a James Bond film with other residents!

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Responses

Response from Alison Howitt, Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12, NHS Forth Valley 4 years ago
Alison Howitt
Clinical Manager, Day Medicine/OPAT Services/Discharge Lounge/Gastro/Diabetes and Endinocrinology/B32 and A12,
NHS Forth Valley
Submitted on 28/03/2020 at 21:59
Published on Care Opinion at 21:59


Dear Relieved family

I am delighted to hear that your loved one is now in homely environment after such a long period of time in hospital. It is so important for people to feel part of a community and have interaction on social level for their mental and physical well being.

I am proud to hear that your experience of the team in B12 was so positive, they strive to ensure that every patient is given care, dignity and respect to safely meet their needs. It is difficult when a hospital stay is prolonged and I happy to hear that he is well enough and safe enough to leave B12, into the care of our colleagues in the community.

best wishes

Alison

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