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"Wow! Blew me away "

About: St Mary's NHS Treatment Centre (Portsmouth)

I had been experiencing pains and was told about the treatment centre and from my first call to check if I should attend I was treated with compassion and care. At a time when the NHS is under such pressure I expected to wait and then get the kind of treatment you get at a GP. No way did that happen! I was triaged quickly and the person who then saw me was brilliant. So reassuring and helpful and I felt a real sense of care and that i could take time to ask questions. Not a service I hope to have to use again but brilliant, thank you. Did have an issue with the car park machine recognising my number plate! Whilst all this virus is happening do think you should waive the car park charges when so many people are losing work and money.

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Responses

Response from St Mary's NHS Treatment Centre (Portsmouth) 4 years ago
St Mary's NHS Treatment Centre (Portsmouth)
Submitted on 23/03/2020 at 10:58
Published on nhs.uk at 11:14


Thank you for taking the time to leave feedback on your recent experience with us.

At St Mary's NHS Treatment Centre we aim to provide efficient high quality patient focused care and recognise the importance of ensuring a seamless and smooth process from start to finish so it was lovely to hear that we have succeeded in that aim. We hope you are recovering well and I will ensure your kind comments are passed on to the team in the Urgent Treatment Centre.

Kind regards

Sharon Spencer

PA to the Hospital Director

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