"left physically shaking and feeling very…"

My first visit was for a routine mammogram and the experience was way better than I had hoped for. The nurse was lovely and very reassuring. I came away thinking I was silly for worrying and would feel ok about going for another one in the future. However I was called back for further testing and my second visit left me feeling shaky and numb. I see others on here have mentioned the warm welcome at reception, I found no such welcome. Soon after I arrived my name was called and I was ushered into a changing room. I asked the nurse if they could tell me why I had been called back as the letter I received was vague, and was told in a very brisk tone, it will be explained to you later. Once the mammogram was done I was called in to see the consultant. Here I was told that they wanted to do more tests, a scan and also a biopsy as they were not totally happy about something the mammogram had picked up. I explained I was nervous about the biopsy. The consultant did not have any of my previous history or test results from years before available during this consultation, even though I had discussed this with the first mammogram nurse several weeks before. Why was this information not available? The consultant did reassure me that they would request this information but did not think it would be of much help. We discussed the findings and then I had the scan. The scan was not conclusive enough and I was informed a biopsy would be needed. It all seemed to happen rather quickly, no time to think. The consultant re-assured me it would not hurt and that I would be fine with the procedure. The nurse was incredible kind and they both talked to me to help calm my nerves. It was at about this point that the whole situation became too much and I just couldn't stop the tears from flowing. The nurse was lovely and offered tissues but the consultant then said 'why are you crying now?' I have say I struggled to know how to respond. I'm lying there half dressed, feeling I must agree to this biopsy, I'm scared stiff, having just mentally peeled myself off the floor because the implication of this procedure is, I might have breast cancer and the consultant wants to know why I'm crying now! Was there a specific point at which I was supposed to cry? The final two nurses I saw were lovely especially the one who took the final mammogram. I know the staff are very busy and they have a lot of appointments to get through and for them it must be just patient after patient, but for the person who has just been told 'there is something on your scan that we are not happy with and needs further investigation' it has just become one of the worst days of their life. Being efficient is one thing but being kind makes all the difference. I left that day to walk back to the car and my teeth were chattering in my head even though I wasn't cold and I was shaking uncontrollably. When I think back on it now, I think I was in shock. I'm in no hurry to return but unfortunately I will have to.