"Poor discharge"

About: University Hospital Monklands / Care of the Elderly (Wards 14,20,22)

(as a relative),

Mum was discharged from ward 14 UHM where she had been admitted following a fall.

Very poor discharge instructions, poor follow up instruction and no dressings for district nurses. Personally contacted district nurses who hadn’t received the referral (on a Friday).

This is the second bad experience we've had from Monklands and I worry for people who don’t have anyone to be the advocate they need!

Responses

Response from Rick Edwards, Programme Manager for Person-Centred Care, Quality Directorate, NHS Lanarkshire 2 weeks ago
Rick Edwards
Programme Manager for Person-Centred Care, Quality Directorate,
NHS Lanarkshire
Submitted on 24/03/2020 at 09:02
Published on Care Opinion at 09:02


picture of Rick Edwards

Dear Ziva2107,

I'm so sorry to hear about you and your mum's recent discharge experience. This is clearly not the standard of care and communication that we aspire to and I can only apologise for that.

It would be helpful if you could contact my Patient Affairs colleagues so that we can understand the issues in more detail, so that your feedback can be used with staff to review practice to avoid this happening in the future.

You can contact them PatientAffairs.Monklands@lanarkshire.scot.nhs.uk or Tel No: 01236 713065.

Kind regards

Rick

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