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"Can't thank the staff enough"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Acute Medicine Dumfries & Galloway Royal Infirmary / Physiotherapy

(as a relative),

5 Weeks ago my Mum was taken into Hospital where she ended up being in the Critical Care Unit. I cannot thank the Staff enough for their kind care and attention that they showed my Mum and our Family at an incredibly difficult time. Thankyou for their kind words and being so supportive.

A special thankyou to Rebecca & Rachel who Mum had a special bond with. Also to all the Staff in Ward D9 for all their lovely care and attention and they have showed us all during this time. A special mention to Mum’s Physiotherapist Abbie who was incredibly kind and supportive, Mum really liked her and will miss her. Thankyou also to the Occupational Therapy Team.

Also thankyou to all the Staff in Accident & Emergency who picked up that Mum needed extra attention very quickly. Unfortunately we haven’t been able to thankyou all face-to-face due to the current circumstances but please know that we will be forever grateful. Thankyou!

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Response from Alexis Brain, Patient Experience and Safety Manager, Acute and Diagnostic Services, NHS Dumfries and Galloway nearly 2 years ago
Alexis Brain
Patient Experience and Safety Manager, Acute and Diagnostic Services,
NHS Dumfries and Galloway
Submitted on 24/03/2020 at 08:35
Published on Care Opinion at 08:35


Dear stez,

Thank you so much for sharing your experience and for the kind sentiments you have expressed for the teams who looked after your mum. I am delighted to hear that you felt that your mum was so well cared for throughout her stay. I will ensure that your kind words are passed on to all of the teams you took time to mention in your post. Thank you again for taking the time to share your experience and I would like to wish you all well through these difficult times.

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